SLA (Service Level Agreement) 2025
Year 1
With the purchase of each powerdraw Perpetual License a One-Year Service Level Agreement is included.
Service Level Agreement Benefits:
Tech Support
powerdraw Upgrades and Installation Support
Security Updates, Service and Maintenance
SLA annual Extensions
With the purchase of and SLA Extension on or before the expiry date of your previous SLA Term, the benefits continue for one more year. This applies to the following years on the end of the month of your purchase date.
Purchasing an SLA Extension each year is not a condition for continued use of your Perpetual License.
IMPORTANT! Without purchasing you SLA Extension, the listed features above will be discontinued.
The current SLA Extension - $600 US per license / per year
SLA Reinstatement
Life happens! For whatever reason the SLA date slips past us, so we offer a 3 MONTH grace period. Purchase a SLA REINSTATEMENT to recover your one-year SLA beyond the end of your previous year.
Beyond the 3 month window, the option for upgrades or maintenance is only available with new licenses.
SLA Reinstatement - $700 US per license
The decision to offer Tech Support outside an existing SLA resides with management.